Refund policy

You may request a change-of-mind return within 14 days of delivery. Full-size perfumes and 5 ml and 10 ml testers must be unopened, unused, and in their original packaging with any seals intact. Customers pay return shipping for change-of-mind returns.

Email hello@velzarie.com or WhatsApp +92 339 4100403 with your order number and reason for return. We’ll provide the return address and instructions before you send your parcel.

If your item arrives damaged, leaking, defective, or incorrect, contact us as soon as possible. Include photos if available. We’ll cover reasonable return shipping for confirmed issues and arrange a replacement or refund as appropriate.

Once we receive and inspect your return, we’ll confirm the outcome and the expected refund timing. For cash-on-delivery orders, we’ll contact you to arrange the refund. Your rights under applicable consumer law apply.